Ingenico is putting a new leadership structure around its next phase of growth, bringing in four senior executives to oversee the parts of the business that connect product development with customers.
The payments technology company has appointed Maria Parpou as Chief Product Officer, Paul Gardiner as Chief Technology Officer, Ieuan Owen as Chief Revenue Officer and Oliver Moore as Chief Customer Excellence Officer. Together, they take responsibility for product, engineering, commercial execution and customer experience, four areas that Ingenico is increasingly bringing under the same strategic direction.
The timing matters. The appointments follow Ingenico’s €150 million capital restructuring announced in August, backed by a PIMCO-led group of investors. Ingenico said the new capital would allow it to increase investment in product innovation and customer excellence, making the leadership changes part of a broader effort to turn that investment into execution.
Building the Product and Technology Side
Two of the appointments sit at the heart of Ingenico’s technology strategy.
Maria Parpou joins as CPO after leading Mastercard’s global payment gateway business, which served more than 200 acquiring banks worldwide. She previously held senior positions at Paysafe and Barclays and will now lead Ingenico’s global product organization, including its product strategy and development roadmap.
Paul Gardiner takes over the technology side as CTO. With more than 25 years of experience across software engineering, payments infrastructure and technology transformation, he most recently served as Chief Information Technology Officer at NCR Atleos, where he helped lead the company’s separation from NCR and modernization of its service operations platforms. At Ingenico, he will oversee technology strategy and engineering.
Putting new leadership across both product and engineering is particularly significant given where Ingenico is investing. The company is developing its AXIUM family of Android payment devices alongside Ingenico 360, its unified cloud platform, while its Developer Journey is designed to make it easier for partners and independent software vendors to build and launch payment experiences on its ecosystem.
The challenge for Parpou and Gardiner will therefore be closely connected: deciding what Ingenico builds next and ensuring its technology can support that roadmap at scale.
Connecting Growth With Customer Experience
The other half of the leadership changes focuses on what happens once those products reach the market.
Ieuan Owen becomes CRO and will lead Ingenico’s global commercial organization. He joins with experience across payments and software, most recently serving as CRO and Executive Director of Xplor Technologies’ Fitness & Wellbeing business. His earlier experience includes senior strategy, transformation and corporate development roles, including at Worldpay.
Oliver Moore, meanwhile, takes responsibility for customer excellence. He previously led global customer support and operations at Sitecore and has also held senior roles at Deltek and Colt Technology Services. His mandate at Ingenico includes improving support and creating a simpler experience for customers and partners across their relationship with the company.
Those appointments give Ingenico new leadership on both sides of the customer relationship: Owen is responsible for strengthening commercial relationships and growth, while Moore is focused on what customers experience after and throughout that relationship.
Why the Four Appointments Matter Together
Individually, none of these appointments would fundamentally change Ingenico’s direction. Taken together, they tell a more interesting story.
Ingenico is effectively putting new executives across the chain that takes a payment product from strategy and engineering to commercial rollout and customer experience. That creates a clearer link between the €150 million capital injection and where the company expects to execute next.
It also comes as Ingenico’s business stretches beyond the payment terminal itself. The company has tens of millions of devices deployed across more than 120 countries, but its strategy increasingly combines hardware with cloud software, applications, services and an ecosystem of technology partners. Ingenico currently employs more than 3,000 people across 32 countries, with more than 2,500 applications supporting its installed device base.
That evolution makes coordination between product, engineering, sales and customer operations increasingly important. A new payment device can no longer be viewed separately from the software running on it, the developers building around it or the businesses deploying it.
CEO Floris de Kort, who leads Ingenico’s executive team, has identified faster innovation, stronger products and better experiences for customers and partners as priorities for the company. The four appointments give Ingenico new leadership across each of those areas at the same time.
The real measure of the reshuffle will not be the appointments themselves. It will be whether Ingenico can turn its new capital and leadership structure into faster product execution, stronger customer relationships and a more competitive position as payments continue shifting toward connected, software-driven commerce.