ServiceNow, a global leader in cloud-based enterprise solutions, has appointed Adrian Johnston as President of its Asia-Pacific (APAC) region. Johnston, who previously led Oracle’s applications business in Japan and Asia Pacific, brings over 16 years of industry experience and a strong track record of transforming organizations into cloud-first, SaaS-driven businesses.
As President of APAC, Johnston will be responsible for accelerating ServiceNow’s growth across the region. His leadership will focus on driving SaaS adoption, strengthening relationships with both partners and customers, and enhancing the visibility and reputation of ServiceNow in APAC. His appointment underscores ServiceNow’s commitment to providing innovative cloud solutions that meet the evolving needs of enterprises across Asia-Pacific.
Johnston’s previous success at Oracle, where he played a key role in transforming the company’s applications business into a true cloud-first SaaS enterprise, makes him a perfect fit for ServiceNow’s strategic goals. His deep understanding of the APAC market and expertise in driving growth through collaboration will be instrumental in shaping the company’s future in the region.
Building Strong Customer-Centric Relationships
In his more than 16 years at Oracle, Johnston was known for his customer-focused approach. He championed collaborative partnerships and consistently delivered results by understanding customer challenges and aligning solutions to their business outcomes. Johnston believes that technology is just one part of the equation when it comes to supporting customers and partners. As he puts it:
“In my experience, technology is only ever one part of the equation when supporting customers and partners. True collaboration relies on deeply understanding the business challenges and building a relationship based on achieving customer outcomes, which ultimately defines success.”
At ServiceNow, Johnston aims to bring this philosophy to life, leveraging the company’s cutting-edge cloud solutions to help APAC businesses drive digital transformation, optimize workflows, and scale their operations seamlessly.
A Proven Track Record in SaaS Transformation
ServiceNow is poised to benefit from Johnston’s leadership, particularly as the company continues to drive its SaaS-first approach across its global operations. His proven ability to help organizations evolve into SaaS-driven entities aligns perfectly with ServiceNow’s mission of providing businesses with intuitive, scalable solutions that streamline IT, employee, and customer workflows.
Johnston’s move to ServiceNow marks a significant shift in his career, as he embraces the opportunity to lead a company that is at the forefront of enterprise cloud solutions. With his leadership, ServiceNow aims to further solidify its position as a global leader in cloud-based automation and workflow solutions.
A Strong Focus on APAC Growth
The APAC region presents unique opportunities and challenges, with a diverse set of markets and industries adopting cloud solutions at different rates. Johnston’s understanding of the region’s complexities will be key as he works to drive ServiceNow’s continued growth.
Under his leadership, ServiceNow plans to further develop and expand its presence in Asia-Pacific, focusing on helping organizations in the region automate workflows, improve customer and employee experiences, and achieve greater operational efficiency.
Johnston’s strategic vision for APAC will be central to ServiceNow’s success in capturing a larger share of the growing cloud and digital transformation market in the region.