Customer experience technology provider ResultsCX has announced the appointment of Gautam Thakkar as its new Chief Executive Officer, marking a leadership transition aimed at accelerating the company’s next stage of digital and AI-driven growth.
Based in Norristown, Pennsylvania, ResultsCX delivers Customer Experience Management (CXM) services to more than 130 global brands, including Fortune 100 and FTSE 250 companies. With the growing importance of automation, analytics, and AI in customer engagement, the company is positioning itself to scale innovation and strengthen its global delivery network.
Thakkar will also join the company’s Board of Directors as he takes on responsibility for guiding the company’s long-term strategy and operational expansion.
A Leader with Deep Enterprise Technology Experience
Thakkar brings more than three decades of global leadership experience in technology-enabled business services. Over the years, he has built a reputation for scaling complex operations, integrating digital platforms into enterprise workflows, and delivering sustained business growth.
Earlier in his career, he played a foundational role at Infosys BPM, where he served as CEO and helped establish the company as a major global provider of business process management services. Under his leadership, Infosys BPM advanced the model of outsourcing by combining process expertise with automation, analytics, and digital transformation tools—helping enterprises modernize how they manage operations.
More recently, Thakkar served as CEO of Unifi Aviation, where he led a major transformation of the aviation services company. During his tenure, Unifi scaled rapidly through a mix of technology deployment, operational discipline, and data-driven decision-making.
The company’s workforce grew to nearly 45,000 employees while revenue approached $2 billion, largely fueled by organic expansion, improved operational systems, and strategic acquisitions.
Leadership Transition at a Critical Moment for CX
According to Sanjay Jalona, Chairman of the ResultsCX Board, the leadership change comes at a pivotal time for the customer experience industry.
Over the past several years, ResultsCX has expanded into the EMEA region, strengthened its position across several industry verticals, and broadened its global delivery footprint through both nearshore and offshore operations.
Jalona also acknowledged the contributions of former CEO Rajesh Subramaniam, whose leadership helped grow the company’s global capabilities and service portfolio.
As AI, automation, and data-driven decision-making reshape customer engagement strategies, ResultsCX believes Thakkar’s experience leading technology-focused services organizations will help drive the company’s next stage of innovation and growth.
AI and Digital Capabilities Driving the Future of CX
In his first remarks as CEO, Thakkar emphasized the growing importance of AI and digital platforms in transforming customer engagement.
Enterprises today are rethinking how customer interactions are designed and delivered, with automation and data analytics playing a central role in improving efficiency and outcomes. Thakkar noted that integrating AI into scalable operating models will be key to helping organizations deliver measurable business results.
With a global workforce of more than 24,000 employees and 23 engagement hubs worldwide, ResultsCX aims to leverage its people, platforms, and delivery network to help organizations modernize customer experience strategies.
About ResultsCX
Founded more than three decades ago, ResultsCX provides Customer Experience Management solutions across industries including healthcare, banking and financial services, media, telecommunications, retail, and high-growth technology sectors.
The company focuses on helping organizations improve customer outcomes through three core pillars:
- Revenue acceleration
- Cost optimization
- Enhanced customer experience
Its CX solutions combine digital platforms, analytics, and operational expertise to help enterprises design more effective customer journeys while improving efficiency and performance.